Inclusive beauty experiences for every Joseann muse
We are continually improving our digital platforms, retail environments, and customer support channels to meet and exceed global accessibility standards.
Digital accessibility
Our website is designed with semantic HTML, keyboard-friendly navigation, and screen reader support. We follow WCAG 2.2 AA guidelines and conduct regular audits.
Retail experiences
Joseann boutiques feature step-free access, seated consultation zones, and fragrance-free appointment slots upon request.
Need assistance?
Contact our accessibility team at access@joseann.com or call +254 700 000 000. We are here to support you.
Feedback matters
We welcome suggestions that help us improve accessibility. If you encounter any barriers on our site or in-store, please share your experience. Our team investigates every report and responds within two business days.