We're here for every beauty question
Reach out for personalised product rituals, order support, boutique experiences, or brand partnerships. Every message receives the same thoughtful care.
< 2 hrs
Across email & chat during business hours.
4.9 / 5
Based on 1,200+ verified service reviews.
Boutique advisors
Makeup artists & skincare specialists on standby.
Share as much detail as you like—our specialists review every note and respond with a personalised plan.
Choose a channel that suits you best—we answer swiftly and with care.
support@joseann.com
We aim to respond within 2 business hours.
Phone
+254 701 581 629
Available daily from 8:00 AM – 10:00 PM (EAT).
Boutique
UPL Mall, Ngata, Nakuru
Ground floor, opposite the main atrium.
Studio Hours
Monday – Friday: 8:00 AM – 6:00 PM
Weekends: 10:00 AM – 4:00 PM for walk-ins & pickups.
Experience JOSEANN in person—our team will have samples and artistry ready.
Weekday glow sessions
Monday – Friday · 8:00 AM – 6:00 PM
Weekend walk-ins
Saturday & Sunday · 10:00 AM – 4:00 PM
Need a faster channel?
Our concierge team is online daily to keep your beauty rituals moving.
Live Chat
Connect instantly with our beauty experts for curated advice.
Phone Support
Speak directly with our concierge for personalised assistance.
Help Centre
Browse guides covering orders, beauty tips, and boutique services.
Step into our immersive boutique for touch-and-try experiences guided by specialists.
Flagship boutique
UPL Mall, Ngata, Nakuru
Enjoy complimentary beauty consultations and product testing zones.
By appointment
45-minute artistry sessions
Book bespoke skincare mapping, bridal previews, and seasonal refreshers.
WhatsApp concierge
+254 701 581 629
Message us anytime for restocks, gifting ideas, or order updates.
Inside JOSEANN
Curated displays, expert artistry, and warm hospitality await.
Quick answers before you reach out to our team.
FAQ
How long does shipping take?
Standard shipping across Kenya takes 3–5 business days. Express courier delivery is available for 1–2 business days in major cities.
FAQ
What is your return policy?
We accept returns within 30 days for products in original condition with seals intact. Start a return via your account or contact our team.
FAQ
Do you offer international shipping?
Yes. We currently ship to 25+ countries worldwide. Shipping fees are calculated at checkout based on destination.
FAQ
How can I track my order?
A tracking link is emailed as soon as your parcel ships. You can also view live updates within the “Orders” section of your account.
FAQ
What payment methods do you accept?
We support MPESA, major credit and debit cards, PayPal, Apple Pay, and Google Pay for secure, seamless checkout experiences.
FAQ
Can I change or cancel my order?
Orders may be edited or cancelled within 1 hour of confirmation. Contact us immediately via chat or phone for urgent adjustments.
Need immediate help?
Call our emergency support line
For urgent order concerns or account access issues, our 24/7 response team will pick up.