Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Last updated: January 15, 2024
Our Privacy Commitment
At Joseann, we are committed to protecting your privacy and being transparent about how we handle your personal information. This privacy policy explains our practices in clear, understandable terms.
- • We only collect information necessary to provide our services
- • We never sell your personal information to third parties
- • We use industry-standard security measures to protect your data
- • You have control over your information and privacy settings
Personal Information
We collect information you provide directly, such as your name, email address, phone number, shipping address, and payment information when you create an account or make a purchase.
Beauty Profile Data
When you use our beauty tools like skin tone matching or product quizzes, we collect preferences and skin characteristics to provide personalized recommendations.
Usage Information
We automatically collect information about your interactions with our website, including pages viewed, products browsed, and features used.
Device Information
We collect technical information about your device, browser, and internet connection to optimize our service and security.
Order Processing
We use your information to process orders, handle payments, arrange shipping, and provide customer support for your purchases.
Personalization
We create personalized beauty recommendations, show relevant products, and customize your shopping experience based on your preferences and history.
Communication
We send order confirmations, shipping updates, beauty tips, promotional offers, and respond to your inquiries (with your consent).
Service Improvement
We analyze usage patterns to improve our website, develop new features, and enhance our product catalog and recommendations.
Service Providers
We share information with trusted partners who help us operate our business, including payment processors, shipping companies, and marketing platforms.
Legal Requirements
We may disclose information when required by law, to protect our rights, prevent fraud, or ensure the safety of our users and others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
No Selling
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Encryption
We use industry-standard SSL encryption to protect your information during transmission and secure storage methods for data at rest.
Access Controls
We limit access to your personal information to employees who need it to provide services and require them to maintain confidentiality.
Regular Monitoring
We regularly monitor our systems for vulnerabilities and potential security threats, and update our security measures accordingly.
Incident Response
In the unlikely event of a data breach, we will notify affected users and relevant authorities as required by law.
Access & Correction
You can access and update your personal information anytime through your account settings or by contacting customer service.
Data Deletion
You can request deletion of your personal information, subject to legal and business requirements to retain certain records.
Marketing Opt-out
You can unsubscribe from marketing communications at any time using the unsubscribe link in emails or through account settings.
Data Portability
You can request a copy of your personal information in a commonly used, machine-readable format.
Essential Cookies
We use necessary cookies to enable core website functionality, including shopping cart, account login, and security features.
Analytics Cookies
We use analytics tools to understand how visitors use our website, which helps us improve the user experience and site performance.
Marketing Cookies
With your consent, we use marketing cookies to show you relevant ads and measure the effectiveness of our advertising campaigns.
Cookie Control
You can manage cookie preferences through your browser settings or our cookie consent tool. Some features may not work if you disable certain cookies.
International Users
If you are accessing our services from outside the United States, please note:
- • Your information may be transferred to and processed in the United States
- • We comply with applicable international privacy laws including GDPR
- • EU residents have additional rights under GDPR
- • Contact us for region-specific privacy information
Children's Privacy
Our services are intended for users 18 years and older. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.
Questions About Your Privacy?
If you have questions about this privacy policy or our privacy practices, please contact us:
privacy@joseann.com
Joseann Privacy Office
123 Beauty Ave
Cosmetics City, NY 10001
We will respond to privacy inquiries within 30 days of receipt.
We may update this privacy policy from time to time. We will notify you of any material changes by email or by posting a notice on our website.