Joseann CosmeticsJoseann Cosmetics
Shipping & Delivery

Reliable delivery, locally and worldwide

Every JOSEANN order is packed with care, shipped by trusted partners, and tracked proactively until it reaches you.

Verified roots-to-door logistics
Plant-based, reusable packaging
Proactive concierge tracking
Within Kenya

Tailored paths for your glow

We tailor every route for Kenya’s diverse regions—balancing speed, cost, and careful handling.

Nakuru & Nairobi Same-Day

Delivered before 7pm for orders placed by 11am

Ksh 450.00

Complimentary above Ksh 10,000.00

Orders leave our Kisii fulfilment hub with temperature-aware packaging to protect fragrances, skincare, and colour cosmetics.

  • Live courier tracking
  • Complimentary gift wrap on request
  • Cooling gel inserts for heat-sensitive items
Kenya Next-Day Service

24 hours to major towns, 48 hours upcountry

Ksh 850.00

Complimentary above Ksh 15,000.00

Nationwide coverage handled by vetted courier partners with oversight from JOSEANN customer care.

  • SMS + WhatsApp updates
  • Signature upon arrival
  • Priority escalation if service standards slip
East Africa Express

2-4 business days to Kampala, Dar es Salaam, Kigali

Ksh 1,850.00

Complimentary above Ksh 25,000.00

Regional flights with optional cold-chain solutions for advanced serums and clinical-strength treatments.

  • Customs pre-clearance
  • Voltage-safe packaging for beauty devices
  • Complimentary sample trio
Product Protection
Recyclable pulp inserts, plant-based tape, and custom cushioning keep every bottle, compact, and brush secure throughout transit.
Responsible Handling
All courier partners sign JOSEANN handling standards covering service conduct, temperature control, and proof-of-delivery expectations.
Sustainable Packaging
Over 90% of our packaging is biodegradable or infinitely recyclable. We invite you to return empties for reuse and responsible recycling.
Beyond Kenya

Global reach, consistent service

International orders are routed through Nairobi’s Jomo Kenyatta International Airport with temperature-controlled handovers and pre-cleared customs documentation, ensuring dependable transit timelines.

Request bespoke logistics
Rest of Africa

DHL Africa eCommerce

Transit:4-7 business days
Starts at:Ksh 3,200.00

Duties calculated at checkout; inclusive of remote area surcharges.

Middle East & Europe

Aramex + DHL Premium

Transit:5-8 business days
Starts at:Ksh 3,600.00

VAT/Duties handled via Delivered Duty Paid (DDP) service for seamless arrival.

North America & Asia Pacific

FedEx International Priority

Transit:6-10 business days
Starts at:Ksh 4,200.00

Climate-neutral shipping with signature confirmation on delivery.

Added Services

Thoughtful touches for every delivery

Complimentary Shade-Match Revision
Not quite the right shade? We dispatch one alternative across Kenya at no additional cost within seven days of delivery.
Store Pickup
Collect from JOSEANN Cosmetics at UPL Mall (Ngata, Nakuru) and book an on-site consultation at the same time.
Gift Concierge
Add personalised notes, discreet value removal, and specialty wrapping for both local and international gifting.
FAQ

Frequently asked questions

Need more help? Contact our support team on WhatsApp +254701581629 daily from 8am–10pm (EAT).

How quickly do you dispatch orders?
Orders placed before 1:00pm (EAT) Monday–Saturday dispatch the same day. Evening orders leave our Kisii hub the next morning. International parcels depart twice daily once documentation is complete.
Do you offer climate-aware packaging?
Yes. Heat-sensitive formulas travel in cooling sleeves, while dry products are wrapped in breathable, recyclable materials that protect product integrity.
Can I adjust my delivery once it ships?
Within Kenya you can re-route deliveries via the SMS/WhatsApp link provided. For international shipments, our customer-care specialists liaise with carriers on your behalf.
What if a parcel is delayed or lost?
Every JOSEANN shipment is insured. If a delivery extends beyond 48 hours of the promised window, we can dispatch a priority replacement or arrange a refund—your choice.

Ready to shop with JOSEANN?

Discover our latest launches and trust us to deliver safely from our Kisii boutique to your doorstep—wherever you are.

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